Case Study: The Grand Pavilion for Rehabilitation & Nursing (July 2020)

Concierge Director: David Hersko
Patients Age: 63-years-old
Admission Date: 05/12/2020
Admitted From: Franklin General Hospital 
Discharge Date: 07/30/2020
Discharge to: Home
Length-of-stay: 80 days
Reason for Stay: Fracture of right femur
How did this patient hear about The Grand Pavilion: She was referred to the Grand Pavilion by the social work team at Franklin Hospital.


Details of Experience:
Suzanna D. was admitted to The Grand Pavilion on May 12th, due to a fracture of the right femur (post-fall) with generalized muscle weakness and difficulty walking. Upon arrival at The Grand Pavilion, Mrs. D. was welcomed and made comfortable by members of our clinical team including Concierge, Nursing, Therapy, and Social Work.

The patient was greeted and evaluated by our dedicated therapy team, where it was determined that Mrs. D. was in the need of intense physical and occupational therapy. The patient had decreased performance with ADLs (activities of daily living), was not able to ambulate safely, and had decreased muscle strength.

It was the staff’s pleasure to work alongside this determined, self-motivated patient, who strived to reach her goals. Mrs. D. always had something good to say and showed appreciation to the dedicated staff. Mrs. D. shared, “Mike & Sofia from Rehab are great people. They didn’t know me before I came, and they made me feel comfortable.”

As this patient worked consistently to reach her goals, it was to no one’s surprise that she was enjoying great progress. Mrs. D. very much appreciated all the staff that cared for her and rated us a 10/10 and left us a beautiful 5-star Google review. Mrs. D. thanked her Nursing Aides, Rose, Daisy, Priya, Bibi, and Sharon for always taking care of her needs and making her feel comfortable. The Grand Pavilion is delighted that Mrs. D. is returning home safely.

The Grand Pavilion team sends well wishes and continued health prayers for Mrs. D. and is proud of the challenges she conquered and the goals that she reached.