Case Study: The Grand Pavilion for Rehabilitation & Nursing (June 2021)

Director Concierge: David Hersko
Patients Age: 86 years old
Admission Date: 4/21/21
Admitted From: Mercy Medical Center
Discharge Date: 6/22/21
Discharged To: Home
Length of Stay: 2 months
Reason for Stay: The patient had a fall that caused lower back pain.
How did this patient hear about The Grand Pavilion for Rehabilitation & Nursing? Mrs. Frances’ friend highly recommended The Grand Pavilion.

Details of Experience:
Mrs. J Frances was admitted to Mercy Medical Center on April 11th, 2021, due to a fall at her daughter’s home, leading to lower back pain. She was then admitted to The Grand Pavilion on April 21st. Upon her arrival to The Grand Pavilion, Mrs. Frances was welcomed and made comfortable by our team members: including the concierge, nursing, rehab, and social work teams. To ensure an easy transition into the community, the Recreation team ensured that the patient’s family could visit her virtually at the time of admission.

The dedicated therapy team greeted and evaluated the patient, determining that Mrs. Frances needed intense physical and occupational therapy. Due to her fall, the patient had decreased performance with ADLs (activities of daily living). Mrs. Frances presented with impaired balance, decreased strength, decreased functional activity tolerance and endurance, and lower back pain, limiting her ability to stand for prolonged periods. It was the staff’s pleasure to work alongside this determined, self-motivated patient who strived to reach her goals, all the while always showing a smile on her face. 

As she worked very hard to reach her goals, it was no surprise that she enjoyed great progress. After a short time working consistently with her therapists, she could ambulate 200 ft. with assistance. When asked by the Concierge during her discharge how she always has a smile, she states, “Whatever God has in plan for me I always smile, because even though it may not look so, it can be worse, so I am always thankful.”   

As Mrs. Frances worked diligently, it was wonderful to share in her progress. Mrs. Frances rated us a 10/10 and very much appreciated all the staff that cared for her and went out of her way to thank the Nurses Aides for always going above and beyond, taking care of her needs, and making her feel comfortable. The Grand Pavilion is delighted that she returned home safely to her family on June 22nd of 2021.

The Grand Pavilion team sends well wishes and continued health prayers for Mrs. Frances.