Concierge Name: Manny Linares
Patient Name: Willanetta Harris
Patient Age: 59 years
Admission Date: 6/29/2020
Admitted From: Mount Sinai
Discharge Date: Anticipated Discharge date of 9/2023
Discharged To: Anticipated discharge Home
Length of Stay: 3 years
How did this patient hear about The Grand Pavilion? Ms. Harris’ sister is a Social Worker and The Grand Pavilion was recommended to her

Details of Experience:

Ms. Harris is a vibrant 59-year-old who was at a Bible Study group when she suddenly fainted. Her friends noticed an immediate change in her face. She had just suffered a massive stroke. They rushed her to a local hospital, Bronx Lebanon on Mt. Eden Ave, but once she arrived, she was re -directed to Mount Sinai on 98th and Madison Ave. in Manhattan. They got her there on time and she is extremely grateful to Dr. Tomoyoshi Shigematsu and Christ, her Lord, for saving her life.

When she arrived here at The Grand Pavilion for Rehab and Nursing on June 29, 2020 (she celebrates her 3rd year at GP), she was unconscious and stayed there for a while. The first thing she remembered was being assessed by the speech therapist and unable to communicate verbally. When she first began to speak, she recalled a conversation about her weight and how her unhealthy lifestyle of undereating may have led to this event. Arriving during the height of the pandemic added another layer of complexity to her healing process; she didn’t believe she would ever walk again. She asked Debbie, her first physical therapist aide, “Whatever made you think I would walk again?” to which Debbie replied, “You never fought against us, you never gave excuses, and you never complained.”

Ms. Harris progressed very slowly, but given the event that brought her here, any progress was a huge success. She began participating with the Therapeutic Recreation team and began healing in another portion of her life, her soul. By daily reading her Bible, journaling, and connecting with other residents, Ms. Harris began seeing a change in her condition. She even joined the Resident Council to speak for herself and advocate for the other residents at GP. Around one and a half years into her rehab, she began to see a change in her mindset about her progress, and hope began to settle in. Ms. Harris grew determined to walk and leaned on Debbie and her new GP family for support.

When her concierge, Manny Linares, met her in November of 2022, Ms. Harris was on a Floor Ambulation Plan and walking with assistance in the GP halls. As the months progressed, she relied less and less on help and now ambulates alone, safely, every day with the help of a walker and her FAO braces. She has become a beacon of inspiration to her friends and the GP team. Ms. Harris expects to be discharged in the next coming weeks and is excited about the next chapter in her life. She is an example of determination and spirit, and we are so proud of all that she has accomplished here. We share in her joy and hope for continued success in her health.

Our Social Services team is working with her to ensure she has everything she needs before being safely discharged home with her fiancé, and we will walk with her through every step of the process.

Director of Concierge: Jordan Soban, LNHA
Patient age: 60 years
Admission date: 04/01/2022
Admitted from: Mount Sinai South Nassau
Discharge Date: 03/30/2023
Length of stay: 363 days
How did this patient hear about The Grand Pavilion? Hospital Social Worker Reason for stay: Post-operative care following a right tibial fracture

Details of Experience:

Ms. Debra S. is a spirited 60-year-old woman who was first admitted to The Grand Pavilion for Rehabilitation and Nursing in April of 2022. Ms. Debra had suffered a right tibial fracture that required an external fixator, and when she needed to select a rehab center to recuperate after her surgery, she selected The Grand Pavilion.

Immediately after arrival at The Grand Pavilion, the concierge, Jordan, welcomed Debra. The staff gave her a warm welcome. Upon admission, Debra required physical therapy to improve her balance, endurance, mobility, and strength. She required occupational therapy assistance with many activities of daily living, such as dressing and personal grooming. One of her main goals for her stay here was to regain enough health and strength to be able to undergo knee replacement surgery on her left knee.

Debra actively participated in the recreation department’s activities, participating in everything from movie hours and musical entertainment to painting classes. She was a regular at afternoon manicures.
Debra worked tirelessly at therapy throughout her stay here, with the goal of regaining enough health and function to be able to undergo knee replacement surgery on the opposite leg. In January of 2023, she was able to undergo the surgery. Following the successful procedure, she returned to The Grand Pavilion for another six weeks of therapy.

Debra progressed quickly, soon walking independently with a walker. At the end of March, nearly a full year here at The Grand Pavilion, due to her tireless hard work, the staff at The Grand Pavilion determined that Debra would be able to safely return to the community.

The social work department at The Grand Pavilion arranged for Debra to return home with her husband. Upon discharge, Debra remarked that she was excited to see her son, his puppies, and his new swimming pool.

We wish her a happy and healthy remainder of 2023!

Concierge: Jordan Soban
Patient age: 90 years
Admission date: 11/18/2022
Admitted from: Mount Sinai South Nassau
Discharge Date: 12/08/2022
Length of stay: 20 days
How did this patient hear about The Grand Pavilion? Prior stay
Reason for stay: Fall

Details of Experience:

Ms. Helen R. is a lovely 90-year-old woman who was first admitted to The Grand Pavilion for Rehabilitation and Nursing in December of 2021, May of 2022, and again in November of 2022. Ms. Helen had been a patient at The Grand Pavilion twice before for medical care and when she needed to select a rehab center to recuperate after her fall. She told the hospital that there was only one place she wanted to go.

Immediately after arrival at The Grand Pavilion, Helen was welcomed back by the concierge, Jordan. The staff all remembered Ms. Helen and gave her a warm welcome. Upon admission, Helen required physical therapy to improve her balance, endurance, and overall mobility and strength. Helen was an active participant with the recreation department’s activities, participating in resident council and musical entertainment. She was a regular at afternoon manicures and the weekly Catholic mass.

At approximately the halfway point of her stay, Helen demonstrated a marked improvement in her balance and no longer required the use of a wheelchair. At the beginning of December, as a result of her progress, the staff at The Grand Pavilion determined that Helen would be able to safely return to the community.

The social work department at The Grand Pavilion arranged for Helen to return home with her daughter. Upon discharge, Helen stated that she was overjoyed to be able to spend Christmas at home, as she had spent all of the major holidays in the hospital or at The Grand Pavilion over the last year.

We wish her a happy and healthy remainder of 2022!

Director Concierge: Jordan Sobon
Patient age: 77 years
Admission date: 06/03/2022
Admitted from: NYU Langone- Long Island
Discharge Date: 08/22/2022
Length of stay: 80 days
Reason for stay: Diverticulitis
How did this patient hear about The Grand Pavilion? Hospital Social Worker

Details of Experience:

Ms. Elaine L. is a lively 77-year-old woman who was first admitted to The Grand Pavilion for Rehabilitation and Nursing at the beginning of June from NYU Langone-Long Island Hospital. Ms. Elaine was admitted to the Hospital for diverticulitis and chronic COPD. Upon discharge from the Hospital, Ms. Elaine selected The Grand Pavilion to get her back on her feet.

Immediately after arrival at The Grand Pavilion, Elaine and her son were welcomed by the concierge, Jordan, who was able to answer all of their questions about life at The Grand Pavilion. Within 24 hours of arrival at The Grand Pavilion, Elaine was greeted by staff members from nearly every department, including nursing, physicians, therapists, and dieticians. Her physical therapist, Sofia, and her occupational therapist, Rebecca, worked together to develop a comprehensive therapy plan that would allow her to meet her goals. Elaine started her rehabilitative journey unable to walk or stand on her own, and she also required moderate levels of assistance with several Activities of Daily Living (ADLs).

Elaine was surprised and delighted to find that one of her friends from outside the community was also at The Grand Pavilion receiving rehab services, and she was able to spend her free time participating in activities with her. Elaine became an active participant in therapeutic recreation programming and was the winner of the annual Art for Life program.

After several weeks at The Grand Pavilion, Elaine could perform ADLs independently and walk using a rolling walker. During her stay, she also benefitted from the services of The Grand Pavilion’s respiratory therapy team and was able to discontinue her use of continuous oxygen. At the end of August, as a result of her progress, the staff at The Grand Pavilion determined that Elaine would be able to safely return to the community.

The social work department at The Grand Pavilion arranged for Elaine to receive continued care at home from the Royal Home Care Agency. Upon discharge, Elaine stated that while she greatly enjoyed her stay here, she was very excited to be going home and that she hoped the only time she’d be back was to visit. The staff at The Grand Pavilion are thrilled that she made such significant progress during her stay here and will miss the playful attitude she brought to The Grand Pavilion.

A follow-up phone call a month after her discharge revealed that Elaine was thriving at home. We wish her a happy and healthy remainder of 2022!

Director Concierge: Jordan Soban
Patient age: 61 years
Admission date: 09/10/2021, 02/18/2022, 06/09/2022
Admitted from: NYU Langone Long Island
Discharge Date: 10/25/2021, 05/03/2022
Length of stay: 45 days, 74 days
Reason for stay: Right knee replacement, left knee replacement, and IV antibiotics
How did this patient hear about The Grand Pavilion? Hospital Social Worker

Details of Experience:

Mr. Robert Bamberger is a full-of-life 61-year-old man who was first admitted to The Grand Pavilion for Rehabilitation and Nursing at the beginning of September 2021 from NYU Langone-Long Island Hospital. Mr. Bamberger was admitted to The Grand Pavilion for the first time after receiving a right knee replacement. Upon discharge from the hospital, Mr. Bamberger selected The Grand Pavilion to get him back on his feet so that he could return home to Island Assisted Living.

After regaining the strength to ambulate utilizing a rolling walker, Robert returned home in October, spending about 6 weeks building up strength. During his time at The Grand Pavilion, Robert developed a close friendship with his roommate Michael, with whom he still connects.

Four months after leaving The Grand Pavilion, Robert decided to undergo his second knee replacement surgery, this time for the left knee. Upon readmission, Robert happily shared that when his hospital social worker asked for a list of 3 possible rehab centers, the only one on his list was The Grand Pavilion. During Robert’s second stay at The Grand Pavilion, he resided in the 2W unit, where he developed close friendships with a number of patients on the floor. Robert was also a heavy participant in The Grand Pavilion’s recreational activities, from painting classes to cooking classes. At the time of his discharge, Robert was walking comfortably using a rolling walker.

About a month after his discharge, Robert returned to The Grand Pavilion, this time to receive IV antibiotics. At the time of his readmission, Robert shared that while he was disappointed by the setback in his health, he once again knew that the only place he wanted to go was The Grand Pavilion. Robert was able to return to his old room on the 2W unit and was happy to find that a few of his friends were still there as well. Robert has happily readjusted to life on 2W and is enjoying recreational activities again as he waits to finish his course of IV antibiotics.

We here at The Grand Pavilion work hard to ensure that our patients know that we are always here for them, should they ever need our services again. Patients like Robert show us that this message is known to our patients.

The staff at The Grand Pavilion enjoy their time with Robert and wish him a happy and healthy remainder of 2022 when he returns home.

Director Concierge: Jordan Soban
Patient age: 66 years
Admission date: 09/07/2021
Admitted from: NYU Langone Orthopedic Hospital
Discharge Date: 01/22/2022
Length of stay: 137 days
How did this patient hear about The Grand Pavilion? Hospital Social Worker
Reason for Stay: Chronic Osteomyelitis

Details of Experience:

Ms. Frances Thomas is a lively, 66-year-old woman who was first admitted to The Grand Pavilion for Rehabilitation and Nursing in the beginning of September from NYU Langone Orthopedic Hospital. Ms. Thomas was admitted to the hospital for chronic osteomyelitis and an ankle fracture. As a result of her ankle fracture, Ms. Thomas’ ankle was enclosed in a cage. Upon discharge from the hospital, Ms. Thomas selected The Grand Pavilion to get her back on her feet.

Within 24 hours of arrival at The Grand Pavilion, Ms. Thomas was greeted by staff members from nearly every department, including nursing, physicians, therapists, and dieticians. Frances quickly adjusted to life on the 2 West unit and instantly became the life of the unit. Her physical therapist, Marvin, and her occupational therapist, Rebecca, worked together to develop a comprehensive therapy plan that would allow her to meet her goals. Ms. Thomas arrived at The Grand Pavilion requiring moderate assistance with mobility-related tasks and could not walk on the injured ankle, necessitating that she hops on one foot. She also required moderate levels of assistance with several Activities of Daily Living (ADLs).

Frances had two phases to her therapy journey at The Grand Pavilion, one before removing her ankle stabilizer cage and one after. During phase one, occupational therapists worked on teaching her how to complete ADLs while working around the cage, while the physical therapists worked with her to teach her wheelchair mobility.

After removing the cage, Ms. Thomas began relearning how to safely weight-bare on her injured foot. The physical therapy team set goals for Frances that included being able to walk up to six steps of stairs and safely walking 100 feet. By the time of her discharge, Ms. Thomas had not only met that goal but surpassed it to walk more than 150 feet and ambulate up nine steps of stairs. The occupational therapists assisted her in reaching her goal of being able to complete ADLs with little to no assistance.

At the end of January, as a result of her progress, the staff at The Grand Pavilion determined that Frances would be able to return to the community safely. The social work department at The Grand Pavilion arranged for Frances to receive continued care at home from the VNS Home Care Agency. Upon discharge, Frances stated that while she greatly enjoyed her stay here, she was very excited to be going home and that she hoped the only time she’d be back was to visit.

The staff at The Grand Pavilion are thrilled that she made such significant progress during her stay here and will miss the laughter she brought to 2 West. We wish her a happy and healthy start to 2022!

Director of Concierge: Jordan Soban
Patient Age: 89 years
Admission Date: 12/13/2021
Admitted From: Mount Sinai – South Nassau
Discharge Date: 01/04/2022
Length of Stay: 22 days
Reason for Stay: Inability to walk after a fall and associated back pain
How did this patient hear about The Grand Pavilion? Hospital Social Worker

Details of Experience:

Ms. Helen Rosalie is a delightful 89-year-old woman who was first admitted to The Grand Pavilion for Rehabilitation and Nursing from Mount Sinai – South Nassau in mid-December. Ms. Rosalie was admitted to the hospital for a fall, and associated lower back pain prevented her from ambulating. Upon discharge from the hospital, Ms. Rosalie and her family selected The Grand Pavilion to continue treatment of her preexisting medical issues and get back to walking with minimal assistance.

Within 24 hours of arrival at The Grand Pavilion, Ms. Rosalie was greeted by staff members from nearly every department, including nursing, physicians, therapists, and dieticians. Helen quickly adjusted to life on the 2 West Unit and developed a friendship with her roommate Frances. Her physical therapist, Marvin, and her occupational therapist, Christine, worked together to develop a comprehensive therapy plan that would allow her to meet her goals. Ms. Rosalie arrived at The Grand Pavilion requiring minimum assistance with mobility-related tasks, trouble with balance, unable to ambulate on stairs, and the ability to walk only 20 feet at a time. She also required moderate levels of assistance with several Activities of Daily Living (ADLs).

During the first week of her stay, Helen made steady progress and was able to have regular visits with her family, which created a positive support system for her. Helen made significant progress in physical therapy, improving her balance and ability to do mobility-related tasks, and doubling her ambulation distance.
Helen continued to excel and brighten everyone throughout her second week at The Grand Pavilion with her positive attitude. She made significant progress in occupational therapy, requiring little to no assistance with her ADLs. She made significant improvements in physical therapy and was able to walk more than 150 feet, nearly 8x her baseline.

As of early January, as a result of her progress, the staff at The Grand Pavilion determined that Helen would be able to return to the community safely.

The team of the Grand Pavilion wishes Helen well in continuing on her journey towards better health.

Director of Concierge: Jordan Soban
Patient age: 95 years
Admission date: 10/19/2021
Admitted from: LIJ – Valley Stream
Discharge Date: 12/14/2021
Length of stay: 56 days
Reason for stay: Fracture of lumbar spine/lower back pain
How did this patient hear about The Grand Pavilion? Hospital Social Worker

Details of Experience:

Ms. Florence Cuccias is a lively 95-year-old woman who was first admitted to The Grand Pavilion for Rehabilitation and Nursing in mid-October from LIJ – Valley Stream. Ms. Cuccias was admitted to the hospital for a lumbar spine fracture and associated lower back pain. Upon discharge from the hospital, Ms. Cuccias and her family selected The Grand Pavilion to continue treatment of her medical issues and return to walking with minimal assistance.

Within 24 hours of arrival at The Grand Pavilion, Ms. Cuccias was greeted by staff members from nearly every department, including nursing, physicians, therapists, and dieticians. Florence immediately positively impacted the 3 West Unit, as her bright smile and positive attitude were evident from the start. Her physical therapist, Michael, and her occupational therapist, Christine, worked together to develop a comprehensive therapy plan that would allow her to meet her goals. Ms. Cuccias arrived at The Grand Pavilion requiring minimum assistance with mobility-related tasks, trouble standing for prolonged periods, unable to ambulate on stairs, and the ability to walk only 50 feet at a time. She also required significant assistance with several Activities of Daily Living (ADLs) and could not participate in many ADLs, requiring complete assistance.

During the first month of her stay, Florence made steady progress and was able to have regular visits with her brother, which created a positive support system for her. Florence made significant progress in physical therapy, improving her balance and ability to stand and increasing her ambulation.

Throughout her second month at The Grand Pavilion, Florence continued to excel and brighten everyone on the third floor. She made significant progress in occupational therapy, requiring much less assistance with her ADLs. While still requiring assistance, Florence is now able to participate in all ADLs actively. She made significant improvements in physical therapy and was able to walk more than 100 feet, doubling her baseline and walking up a series of steps. As of mid-December, as a result of her progress, the staff at The Grand Pavilion determined that Florence would be able to return to the community safely.

The social work department at The Grand Pavilion arranged for Florence to transition to an assisted living community nearby. Upon discharge, Florence stated that while she greatly enjoyed her time here at The Grand Pavilion, she hoped that she would not require our rehab services again for a long while.

The staff at The Grand Pavilion will miss the positivity and humor that Ms. Cuccias brought to the community daily but are thrilled that she made such significant progress during her stay here and wishes her a happy and healthy remainder of 2021.